Managing Workplace Conflict


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Date(s) - 18/10/2022
6:00 pm - 8:00 pm


Conflict is a natural part of any workplace.

In today’s diverse workplace, the ability to manage & resolve conflict is a vital interpersonal skill that is a factor in high performance.

Leading through conflict is key to creating a healthy and positive environment.

Program Structure

Module 1: Understanding conflict styles and leveraging differences

Module 2: Applying conflict styles to team conflict scenarios

Module 3: Leading through conflict and managing complex dynamics

Who can Participate

  • Internationally trained professional
  • Permanent Resident or Convention Refugee
  • At least19 years of age
  • Job-ready English proficiency level


About the Facilitator: Ilaneet Goren is a registered social worker, educator and facilitator with 20 years of experience working with diverse communities. She is certified in dispute resolution from York University.

To register, please contact Eman at