Hospitality Training

Hospitality Language Training Program

CultureLink’s launched its Hospitality Language Training Program in October 2017, in partnership with the Hospitality Workers Training Centre (HWTC).

The goal of the program was to address the challenges that Syrian newcomers faced in finding employment. It was designed and implemented to help its participants integrate into the job market and the community. Certainly, the pilot program provided customized language training and access to entry-level positions in the Hospitality industry. Since then, 40 participants have completed the Hospitality Language Training Program. As a result, some were employed within the industry or started their own catering businesses, others resumed their jobs after enhancing their industry-specific language skills.

Our program’s mission is to help participants raise their hospitality-specific English language skills from CLB Level 4 to CLB Level 5. Those who are successful can enrol into HWTC’s Hospitality and Food Service Employment Training programs, which include skills training, post-employment support and concurrent wraparound service coordination. CultureLink will offer additional mentorship to those who are not yet ready for HWTC’s programs.

Volunteer mentors are the heart of the program. They not only run the language component of it, but they also help to make the materials and activities more relevant and engaging. Become a mentor.

Benefits of the Program

  • Receive training by industry experts
  • Connect with employers through placement (70% hiring rate)
  • Be awarded certificates such as WHMIS, Smart Serve and Food Handler
  • Get support before and during your first year of employment

Program Requirements

All participants must:

  • Be Permanent Residents
  • Want to work in the Hospitality industry
  • Be in good physical condition and able to lift 10kg
  • Be able to attend all 12 sessions
  • Have English level CLB 4 and up.


Contact Hanaa at 416 768 6074 or

The next free training will be held at our main office every Tuesday, Wednesday and Thursday between February 12 and March 7, 2019.