One-On-One Settlement Assistance


Our settlement services are offered to newcomers, immigrants, citizens, and refugees; we also provide customized programming available for women, youth and seniors. LSP (Library Settlement Partnerships) and SWCS (Settlement Workers in Community Spaces) programs deliver settlement services to all newcomers regardless of their immigration status helping them fully engage in all aspects of Canadian life. We identify newcomer needs and support them with information and referrals about community and government services for healthcare, legal issues, housing, employment, education, language training; we also assist with applications, documentation and referral translation services. Our settlement workers offer these services in a variety of languages based on community needs. The Toronto Public Library and the City of Toronto provide us with the space and support to deliver our services in the different locations including Toronto City Hall, Housing Connections, Wellesley Community Centre, Wellesley Place Employment & Social Services for SWCS program and three Toronto Public Library branches for LSP program: Eatonville, Lillian H. Smith and Mimico Centennial Libraries.

Recognizing the value of community engagement, the SWCS and LSP program workers also deliver a variety of free workshops that include skills development for employment, buying your first home, credit score, mortgage and insurance, language skills, parenting, healthy and active lifestyle.

If you need to contact one of our settlement worker for one-on-one appointment or group information sessions, feel free to call them at:

Shakira Quraishi (SWCS) 416-997-2175 Speaks Farsi
Claudia Montoya (LSP) 647-404-2235 Speaks Spanish
Celia Cruz-Hew (LSP) 416-931-6536 Speaks Tagalog
Stanley Teo (LSP) 647-404-8857 Speaks Mandarin